Complaints

This Notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury

Address; The Faculty Office,1 The Sanctuary, Westminster, London, SW1 3JT.

Tel 0207 7222 5381   faculty.office@1thesanctuary.com   www.facultyoffice.org.uk

If you are dissatisfied about any aspects of the service you have received from me, please contact me immediately and I will do all I can to assist you. If we are unable to resolve any issues informally, you have the right to complain to the Notaries Society of which I am a member. The Notaries Society operates a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute. You would need to write to:

The Secretary of the Notaries Society, Old Church Chambers, 23 Sandhill Road, St James, Northampton, NN5 5LH

Tel 01604 758908   secretary@thenotariessociety.org.uk   www.thenotariessociety.org.uk

If you experience any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance. Even if your complaint has been considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make a complaint to the Legal Ombudsman. If you decide to make a complaint to the Legal Ombudsman, you must do so within six months from the conclusion of the complaint process.

You would need to write to Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Tel 0300 555 033   enquiries@legalombudsman.org.uk   www.legalombudsman.org.uk